# Contact Veolora

Choose the address that fits your question. Veolora's support team can help with your ads, generation and account questions.

## Ad, generation and account support

[support@veolora.com](mailto:support@veolora.com)

Tell us the ad name, what happened and approximately when it happened so we can understand the issue.

## Privacy and data requests

[privacy@veolora.com](mailto:privacy@veolora.com)

For questions about your data, account access or deletion requests.

## Partnerships and other questions

[hello@veolora.com](mailto:hello@veolora.com)

For collaborations, ideas and other questions about Veolora.

## Before you write

- A shot failed: its credits come back automatically, and you can film it again from the shot's edit panel.
- A payment went through but credits are missing: send the order ID from your checkout email.
- A refund for an unused purchase: write within 7 days and include the order ID.
- You want us to make the ad: choose Have us make it in New ad, and we reply with a quote by email.
- You want to delete your account: cancel any renewal first, then use Settings → Delete cloud account.

## 中文联系方式

客服、广告、生成与账户问题：support@veolora.com。

隐私与数据请求：privacy@veolora.com。

合作与其他咨询：hello@veolora.com。

- [Support page](https://veolora.com/support)
- [Privacy policy](https://veolora.com/privacy)
- [Terms of service](https://veolora.com/terms)
- [Back to Veolora](https://veolora.com/)