# Terms of service Last updated: October 31, 2026. This text reflects the public terms at https://veolora.com/terms. ## About these terms of service These terms of service are the agreement between you and Veolora for using veolora.com, the short-drama ad studio and done-for-you orders. By creating an account or using these features you accept these terms of service and the [acceptable-use policy](https://veolora.com/acceptable-use). If you use Veolora for a business, you confirm that you can accept these terms of service on its behalf. ## Using Veolora Veolora makes short-drama video ads from a brief about your product or shop: story ideas, a shot plan with lines, the filmed shots and a stitched film with a store card. It does not guarantee ad performance, sales, brand consistency or legal clearance. Current service availability is shown in workspace settings. ## Short-drama video ads The short-drama studio turns a shop brief into a three-shot vertical ad. You provide the shop name, address, the offer to feature and, if you wish, a logo and character reference images. You confirm that you own these materials or are allowed to use them for advertising. Characters in the story are invented; do not supply a real person's photo as a character reference without that person's written consent, and do not name or show brands, products or trademarks you are not allowed to use. Generated shots can contain mistakes: a misspelled sign, a face that changes between shots, stray text in the background or an action that differs from the plan. Watch every shot and the stitched film before you publish it, and film a shot again when something is wrong. You are responsible for the claims your ad makes, for any offer or price on the store card, and for following the advertising and disclosure rules of each platform where you post it. ## Your content Upload only content you own or have permission to use. Review scripts, product claims, likeness rights and generated output before publishing. Do not use Veolora for unlawful, deceptive, infringing or harmful content. You remain responsible for your advertisements. Do not request, generate or distribute NSFW, sexually explicit or sexually suggestive content. The prohibited categories and reporting process in our [acceptable-use policy](https://veolora.com/acceptable-use) also apply. Veolora is an independent product; supported models are third-party integrations, and their creators do not sponsor or endorse Veolora. ## Using what you make Between you and Veolora, you keep the rights you have in the materials you upload. You may use the videos you make with Veolora for your own business, including organic posts and paid advertising, subject to these terms of service, the rights of others and each platform's rules. Veolora does not publish videos made in your account as public examples without your permission. Because generated video can resemble existing works by coincidence, check that a finished ad does not look like someone else's brand, character or footage before you run it. ## Done-for-you orders and source rights Done-for-you orders may only use brands, product images, logos, screenshots and links you own or are allowed to use. Do not send material copied from other people's channels, stores or accounts. Images you supply are used as references for the ad and may appear in it. You are responsible for disclosure under the rules of each platform and country where the ad appears. Work starts only after you approve a quote by email, and we may decline an order, for example when rights are unclear or the request breaks the acceptable-use policy. ## Generation and payments Story ideas and shot plans are text and are not AI video output. Real video generation is enabled only after provider and pricing setup. Waffo has approved Veolora for live processing. Public checkout remains closed while the operator verifies the first real payment; an owner account can make a verification purchase. No paid plan or subscription is currently offered to the general public. [Pricing preview](https://veolora.com/pricing) describes the proposed monthly subscriptions and one-time credit packs. Reviewing an offer does not create a purchase. Once sales open, credits are issued only from verified paid events; monthly subscriptions renew until canceled. Paid credits do not automatically expire, including after cancellation. Credits are for Veolora use and cannot be transferred or withdrawn. Confirmed generation failures restore reservations; a released output is charged even if a new attempt is desired. Prompts are screened automatically before a paid task is submitted, and the video provider applies its own safety checks. Finished AI clips are available to you as soon as generation completes; there is no manual review before release. Video credits are returned once if the provider rejects a task. Unused purchases may be submitted to support for review within 7 days, subject to payment provider rules and mandatory consumer rights. Refunds reverse the associated credits; spent refunded credits or disputes may require review before new AI tasks. Canceling renewal is a separate action from requesting a refund. ## Credits for short-drama ads Short-drama shots use 3 credits per second of finished video: a 15-second ad made of three 5-second shots uses 45 credits, and a 30-second ad made of three 10-second shots uses 90 credits. The price of each shot is shown before it is filmed and reserved when you confirm. Filming a shot again is a new task with its own price. Writing the story, editing lines and the store card, and stitching the film in your browser use no credits. Prices may change for future tasks; a price shown before you confirm a shot applies to that shot. ## Restrictions and termination These terms of service apply while you use Veolora. If you materially violate these terms of service or the [acceptable-use policy](https://veolora.com/acceptable-use), misuse credentials, upload infringing or unlawful content, or create a security or fraud risk, we may reject tasks, restrict features, suspend access or terminate your account. We may also act when required by law. Contact support@veolora.com to request a review. You can delete your account in Settings; cancel paid renewal separately before deleting. Keep independent backups. Mandatory consumer rights remain unaffected. If we discontinue paid service for reasons unrelated to your breach, unused paid entitlements will be reviewed for a refund under the applicable provider rules and consumer rights. ## Availability and disclaimers This is an early version. Provider availability, rate limits and browser support for stitching may vary. Download copies of important videos. Failed or uncertain generation tasks show their actual status. Veolora is provided as it is and as it is available. We do not promise that an ad will reach a particular audience, bring visits or sales, or be accepted by an advertising platform. To the extent the law allows, Veolora is not liable for indirect or consequential losses, lost profits or lost business arising from your use of the service. Nothing in these terms of service limits rights you have under mandatory consumer law. ## Changes to these terms of service We may update these terms of service as the product changes. The date at the top shows the latest version. When a change materially affects paid features or your rights, we will say so on the site or by email before it applies. Continuing to use Veolora after a change means you accept the updated terms of service. ## Contact For service questions, email [support@veolora.com](mailto:support@veolora.com). - [Veolora](https://veolora.com/) - [Privacy policy](https://veolora.com/privacy)