Acceptable use
Last updated October 31, 2026. This policy applies to Veolora's cloud features, AI requests and done-for-you orders.
Your materials and permissions
Use images, logos, product photos, screenshots, music and other materials you own or have permission to use and publish. Obtain any necessary consent for identifiable people and review copyright, trademark and likeness rights before sharing output. Do not use other people's brands, clips or private material without permission, and do not use an ad to imply an endorsement that a brand or creator has not given.
Brands, products and people in your ads
Advertise only your own brand, products and services, or ones you are authorized to promote. Do not name, show or imitate a competitor's brand, logo or packaging. Characters in Veolora ads are AI-generated: do not upload a real person's photo as a character reference unless that person has given written consent, and never to make an ad look like a celebrity or public figure endorses you. Health, finance and safety products must not promise cures, guaranteed results or returns. Prices, discounts and opening hours on the store card must be true when the ad runs.
Prohibited uses
Do not request or distribute illegal content, child sexual exploitation material, non-consensual intimate content, deceptive impersonation, fraud, harassment, hateful violence, or material that infringes others' rights. Veolora does not offer face-swap, deepfake or identity-impersonation workflows. Do not use general editing or generation features to create those results.
Do not circumvent account ownership checks, abuse free allowances or evade generation limits.
Content standards and prohibited categories
AI requests and generated content must not include any of these categories:
- Pornography or NSFW material, including sexually explicit images, video or descriptions.
- Graphic violence, gore, or threats and incitement to harm people.
- Hate speech or content attacking people on the basis of protected characteristics.
- Child sexual abuse material (CSAM), child exploitation, sexualization of minors or other unsafe content involving children.
- Deepfakes, deceptive impersonation or non-consensual manipulation of a real person's likeness or identity.
- Copyright or trademark infringement, unauthorized use of protected material, or misleading claims of brand affiliation.
Generation review and availability
Cloud generation uses a maintained prompt phrase policy and Creem prompt screening before a new provider task is submitted. The operator can add or retire policy entries as new abuse patterns emerge, without redeploying the application. These measures supplement provider safety checks. A rejected or unavailable required review does not submit a new video task or deduct video credits. Provider availability and account limits still apply. Generated shots are stored privately in your account and are available as soon as generation completes; there is no manual review before release. Outputs reported for breaking the six prohibited categories above may be removed and the account restricted. A task the provider rejects for safety restores its video credits once. Completed tasks consume their quoted credits even when the aesthetic result is unsatisfactory.
Review every shot before publishing; you remain responsible for its lawful use and for obtaining permissions.
Done-for-you orders
The same rules apply to everything you send with a done-for-you order. We decline orders whose rights are unclear, and order files are deleted 60 days after the order is created.
Reporting and enforcement
Report misuse or rights concerns to support@veolora.com, including the relevant public URL or task reference and a description of the issue. We may limit cloud access or suspend accounts in response to abuse, legal requirements or repeated policy violations.