Contact Veolora
Choose the address that fits your question. Veolora's support team can help with your ads, generation and account questions.
Ad, generation and account support
Tell us the ad name, what happened and approximately when it happened so we can understand the issue.
Privacy and data requests
For questions about your data, account access or deletion requests.
Partnerships and other questions
For collaborations, ideas and other questions about Veolora.
Before you write
- A shot failed: its credits come back automatically, and you can film it again from the shot's edit panel.
- A payment went through but credits are missing: send the order ID from your checkout email.
- A refund for an unused purchase: write within 7 days and include the order ID.
- You want us to make the ad: choose Have us make it in New ad, and we reply with a quote by email.
- You want to delete your account: cancel any renewal first, then use Settings → Delete cloud account.
中文联系方式
客服、广告、生成与账户问题：support@veolora.com。
隐私与数据请求：privacy@veolora.com。
合作与其他咨询：hello@veolora.com。